Support

Stuck, found a bug, or have an idea? Real people answer, and the developer drives a truck too.

Email: [email protected]
In the app: More, then Suggestions & feedback. It works offline and sends when you get signal. You can attach a screenshot.
We usually reply within 1 to 2 business days.

When you email, tell us your iPhone model, the app version (More, then Settings), whether you're an owner, office account or driver, and what you tapped before the problem. A screenshot helps a lot. Please don't email passwords or driver passcodes.

Common questions

Scanning didn't read my ticket right

Lay the ticket flat in good light, fill the frame, and avoid shadows and glare. Printed tickets read best, and handwriting is harder. Any field can be typed or fixed before you save, and the photo stays on the load. If a type of ticket reads badly every time, send us a photo of a sample through the feedback box. Cover anything private first.

My beginning odometer is wrong

Each day starts from that truck's last ending odometer. If your dash says something different, just type over it. A warning about missing miles is only a heads-up and never stops you from saving.

A driver can't sign in

Check that the fleet code, truck number and name match what the owner set up, and that the passcode is current. The owner can make a new passcode in More, then Drivers & permissions, then the driver.

A driver can see (or can't see) something

The owner controls this in More, then Drivers & permissions. There are fleet-wide defaults and per-driver settings. With online sync, changes reach the driver's phone on its next sync.

My data isn't syncing

Check the sync status at the top of the screen. Changes wait on the phone until it has signal, then send by themselves. You can also tap Sync now in More, then Online sync. Nothing is lost while it waits.

Backups and a new phone

Owners can export a backup file in More, then Backups, and restore it on a new phone. With online sync, signing in on the new phone brings your fleet's data down. Ticket photos aren't in the export file. Synced photos stay in online storage.

Invites and sign-in emails aren't arriving

Check your spam or junk folder for mail from [email protected]. Ask the owner to resend the invite, and make sure it went to the right address.

Subscriptions and refunds

Subscriptions go through Apple. Manage or cancel them in iPhone Settings, then your name, then Subscriptions. Ask for a refund at reportaproblem.apple.com.

Delete my account

See Delete your account.